Hippo Virtual Care

Client Platform

Join, create and modify events

To create a new event:

  1. Click the +︁ Add button at the top of the screen.
  2. Enter the title, date and time, participants, and any notes regarding the event.
  3. Click Save.

Licensed users will see the newly created meeting on their client portal under My Events. Guest users will receive an email invite with login instructions.

To join an event, find the title of the event you’d like to join and click the Start Call button.

You can view details and modify the events you created by clicking the More button.

HVC Create Event Screen
Collaborate with your contacts

You can quickly start a call or chat, view details, or mark a contact as a favorite
directly from the contact’s card.

My Contacts are filtered using the Favorites and All tabs. You can adjust
which list a contact appears by clicking on the More button and selecting
Add/Remove as Favorite.

To start an impromptu meeting with a single individual, click the Start
Call button on the desired contact’s card. If the contact is offline, the call
feature will be disabled. You can initiate a one-on-one chat by clicking the
Message button.

You can view the most recent calls and chat messages on theHome page under Recents.

To view additional information about a contact, click the More button to View Details.

From My Contacts, you can quickly start a call or chat with multiple individuals. Select each online contact you’d like to include, then click the Chat, or Call button at the top of the screen.

HVC Contacts Screen
View notifications

To view all notifications, such as event alerts, calls, or chats, click theNotifications button in the upper-right corner of your screen.

HVC Notifications Screen
Adjusting your settings

FromSettings, you can update your contact information, change your password, create a new QR code with PIN, and set an away message.

HVC Settings Screen
Additional support resources

To create a new event:

  1. Click the +︁ Add button at the top of the screen.
  2. Enter the title, date and time, participants, and any notes regarding the event.
  3. Click Save.

Licensed users will see the newly created meeting on their client portal under My Events. Guest users will receive an email invite with login instructions.

To join an event, find the title of the event you’d like to join and click the Start Call button.

You can view details and modify the events you created by clicking the More button.

You can quickly start a call or chat, view details, or mark a contact as a favorite
directly from the contact’s card.

My Contacts are filtered using the Favorites and All tabs. You can adjust
which list a contact appears by clicking on the More button and selecting
Add/Remove as Favorite.

To start an impromptu meeting with a single individual, click the Start
Call button on the desired contact’s card. If the contact is offline, the call
feature will be disabled. You can initiate a one-on-one chat by clicking the
Message button.

You can view the most recent calls and chat messages on the Home page under Recents.

To view additional information about a contact, click the More button to View Details.

From My Contacts, you can quickly start a call or chat with multiple individuals. Select each online contact you’d like to include, then click the Chat, or Call button at the top of the screen.

To view all notifications, such as event alerts, calls, or chats, click theNotifications button in the upper-right corner of your screen.

From Settings, you can update your contact information, change your password, create a new QR code with PIN, and set an away message.

Additional support resources