Getting Started With

Hippo HMT-1

INITIAL SETUP

Charging your HMT-1

The first step is to charge your headset fully. First, locate the charging port under the cover and insert the USB-C cable. Then plug the cable into the power adapter and the adapter into a power outlet. The power button will blink red while charging and turn green when fully charged.

Determining eye dominance

Placing the display pod in front of your dominant eye will provide a more accurate preview and better visual information processing.

  1. To determine your eye dominance extend your arms out in front of you with palms facing away. Bring your hands together to form a small triangle with your thumbs and forefingers.
  2. With both eyes open, center a distant object within the triangle — such as a picture or clock. While maintaining focus on the object, close your left eye. If the item stays centered, you’re right-eye dominant, and you should place the display pod on the right side.
  3. If your hands no longer frame the object, you are left-eye dominant, and you should place the display pod on the left side.

If the object remains centered regardless of the eye you close, you are dominant eye neutral and can use either side.

Positioning your HMT-1

Start by positioning the display pod on your dominant eye side and bend the boom so it forms a slight “Z” shape. Place the device on your head so that it is horizontal with the ground.

The head strap should rest vertically over the top part of your head, so the device is positioned above your ears, along your temple area.

The display pod should be positioned towards your face’s centerline — the display in front of and slightly below your dominant eye and as close as possible.

Power up and connect
The power button is the round silver button on the headset above your ear. Press and hold down the button for about three seconds, then release. You will hear a sound in about ten seconds as the start-up sequence completes and the screen activates.

Fine-tune the position of the display pod until you can see the entire HMT home screen.

Install RealWear Explorer

The RealWear Explorer allows you to easily connect your device to the network, install applications, and provide you with an alternative method to control your Hippo HMT-1 device. With the RealWear Explorer, you can use the computer mouse and keyboard to interface with your device.

  1. Download the Windows installer.
  2. Extract the contents of the downloaded zip file.
  3. Run the installation wizard.
  4. Click Next to move to the first settings screen.
  5. Select the location of where RealWear Explorer will be installed.
  6. Click Next to move to the next settings screen.
  7. Enter a name for RealWear Explorer’s start menu folder. This can be left as a default.
  8. Click Next to move to the final setting scree.
  9. Select if you would like a desktop icon to be created.
  10. Click Next to move to the install summary page.
  11. An overview of the setup is displayed. Check the chosen settings are correct.
  12. Click Install to begin installing RealWear Explorer.
  13. After the installation is complete, an install summary window will be shown.
  14. To launch the RealWear Explorer application after the completion of the installation check Launch RWexplorer.
  15. Click Finish to complete installation.
  1. Download the Mac Installer.
  2. Extract the contents of the downloaded zip file.
  3. Run the RealWear Explorer installer that is extracted.
  4. Drag the RealWear Explorer application icon to the Applications folder.
Connecting to Wi-Fi
  1. Connect your HMT-1 device to your computer using the supplied USB cable and launch RealWear Explorer on your computer.
  2. Navigate to My Programs > Settings > Wireless Networks. Click the switch to turn Wi-Fi on, select the desired network and enter your network credentials.
RealWear Explorer Network & Internet Screen
RealWear Explorer Network & Internet Screen
Update HMT-1 Firmware

Current Firmware Version is 12.1

· Updating to latest RealWear firmware

  1. Power on the headset and ensure you are connected to WIFI.
  2. Charge the headset to at least 30%
    1. It is recommended to leave the headset plugged into power during the update process, as if the headset drops below 30% at any time, the update will stop.
  3. Use the following voice commands
    1. “My Programs”
    2. “Wireless Update”
    3. Wait a few seconds for the device to fetch the update
    4. “Download”
      1. The update will now start downloading. Once it shows 100%, move on to the next command.
    5. “Install now”
    6. “Okay”
  4. Once the device powers back on, repeat step #3 until there is no longer a download button. The download button will be replaced by a “Check for updates” button.
  5. If there are display issues with RealWear Explorer after this step, fix them by disconnecting and reconnecting the device to the computer via the USB cable.

· Ensuring the time zone setting is correct

  1. From the home screen, use the following voice commands (once updated to the latest firmware by following section 1)
    1. “My programs”
    2. “Settings”
    3. “Page down”
    4. “Page down”
    5. “System”
    6. “Date and Time”
    7. Now, ensure that the “Use network provided time” toggle switch is enabled.
      1. If it’s not turned on, turn it on by saying “Use network provided time”
    8. “Time zone”
    9. Now, there are two options. “Region” and “Time zone”. Upon receiving your device, these settings will be correct to the address it was shipped to. Depending on if the region setting is accurate, choose one of the following:
      1. If the region is accurate
        1. Say “time zone”
        2. Say “Page up” or “Page down” to scroll through the available time zones in the region and select one by saying it. (Ex. “Los Angeles”)
      2. If the region is inaccurate
        1. Say “Region” and select a new region by entering the name of the country you are located in. 
        2. Then, say “Submit” to close the keyboard once you see your region appear on the list. 
        3. Then say the region.
        4. Finally, say “Page up” or “Page down” to scroll through the available time zones in the region and select one by saying it. (Ex. “Los Angeles”)
Uninstall older versions of the Hippo Virtual Care APK

To install a new version of Hippo Virtual Care onto your HMT-1, you will need to uninstall any version(s) you might have currently installed on the headset.

  1. Navigate to My Programs > Settings > Apps nd Notifications > See all # apps.
  2. Page down until you locate the Hippo application.
  3. Say the application name ad then say, “Uninstall. OK.”
8-RealwearExplorer_MyPrograms
Install Hippo Virtual Care APK

RealWear Explorer allows you to install the Hippo Virtual Care APK onto your HMT-1.

  1. Download the Hippo Virtual Care APK to your computer.
  2. Drag-and drop the APK file over the top right corner of the RealWear Explorer to complete the installation process.

If you can’t update your Hippo Virtual Care, or you get an error message, make sure you have the latest version of RealWear Explorer and the HMT-1 Firmware.

RealWear Explorer Home Screen
Using voice commands

You can navigate and interact with your Hippo HMT-1 using your voice. Voice commands display as text in all caps. The following are global commands that work across all applications.

Navigate home will return you to the device home screen.

Navigate back will take you to the previous screen.

My programs navigate you to your programs folder, where you can launch Hippo Virtual Care.

My controls display the controls panel.

Show help will provide information on the commands associated with that particular screen.

7-RealwearExplorer_ShowHelp
Launch Hippo Virtual Care

The HMT Home Screen is the dashboard for the headset and the default screen when you power on the HMT. Voice commands control the Hippo HMT-1 headset. To launch Hippo Virtual Care, say “My Programs,” then say “Hippo Virtual Care.”

8-RealwearExplorer_MyPrograms
Log in using QR code

The quickest way to log into Hippo Virtual Care from your headset is to scan the QR code provided in your welcome packet.

From the Hippo HMT-1 Log in screen, say, “Scan QR code,” and point the camera at the QR code. To enter your PIN say “Numbers” and speak the words displayed beneath each number. These words are dynamically generated to protect your unique PIN.

You can reset your PIN from the Hippo Virtual Care Client Portal.

9-Login_QRcode

THE BASICS

Join an event

From My Events, say the title of the event you’d like to join and say “Start Call”.

You can choose whether or not you want the video and microphone turned on before you enter the meeting in the preview window.

From the event details, you can view the participants and notes regarding the event. You can modify an event from the Hippo Virtual Care Client Portal.

Place a call

You can quickly get in touch with a contact directly from their card. State the contact’s name and say, “Call.”

To place a call to multiple individuals, say “Select” followed by each contact’s name (i.e. “Select John Smith, select Amy Jones, etc.). After all the participants have been selected, say, “Start Call.”

Add participants to call

To invite others during a meeting, say “Participants” to view the participants panel. Saying “Add” will display your contacts list. Select the individuals you would like to invite by saying “Select” followed by each contact’s name. After all the new participants have been selected, say, “Add.”

Start a chat

From My Contacts, you can chat with one or more individuals. State the contact’s name and say, “Chat.” Dictate your message and say “Send.”

To place a call to multiple individuals, say “Select” followed by each contact’s name. After all the participants have been selected, say, “Chat.”

Interacting with notifications

You will see notifications for new events, incoming calls, or chats. The actions you can take vary based on the notification type. 

Additional support resources

The first step is to charge your headset fully. First, locate the charging port under the cover and insert the USB-C cable. Then plug the cable into the power adapter and the adapter into a power outlet. The power button will blink red while charging and turn green when fully charged.

 

Placing the display pod in front of your dominant eye will provide a more accurate preview and better visual information processing.

  1. To determine your eye dominance extend your arms out in front of you with palms facing away. Bring your hands together to form a small triangle with your thumbs and forefingers.
  2. With both eyes open, center a distant object within the triangle — such as a picture or clock. While maintaining focus on the object, close your left eye. If the item stays centered, you’re right-eye dominant, and you should place the display pod on the right side.
  3. If your hands no longer frame the object, you are left-eye dominant, and you should place the display pod on the left side.

If the object remains centered regardless of the eye you close, you are dominant eye neutral and can use either side.

 

Start by positioning the display pod on your dominant eye side and bend the boom so it forms a slight “Z” shape. Place the device on your head so that it is horizontal with the ground.

The head strap should rest vertically over the top part of your head, so the device is positioned above your ears, along your temple area.

The display pod should be positioned towards your face’s centerline — the display in front of and slightly below your dominant eye and as close as possible.

 

The power button is the round silver button on the headset above your ear. Press and hold down the button for about three seconds, then release. You will hear a sound in about ten seconds as the start-up sequence completes and the screen activates.

Fine-tune the position of the display pod until you can see the entire HMT home screen.

 

The RealWear Explorer allows you to easily connect your device to the network, install applications, and provide you with an alternative method to control your Hippo HMT-1 device. With the RealWear Explorer, you can use the computer mouse and keyboard to interface with your device.

Windows RealWear Explorer Installation Instructions

  1. Download the Windows installer.
  2. Extract the contents of the downloaded zip file.
  3. Run the installation wizard.
  4. Click Next to move to the first settings screen.
  5. Select the location of where RealWear Explorer will be installed.
  6. Click Next to move to the next settings screen.
  7. Enter a name for RealWear Explorer’s start menu folder. This can be left as a default.
  8. Click Next to move to the final setting scree.
  9. Select if you would like a desktop icon to be created.
  10. Click Next to move to the install summary page.
  11. An overview of the setup is displayed. Check the chosen settings are correct.
  12. Click Install to begin installing RealWear Explorer.
  13. After the installation is complete, an install summary window will be shown.
  14. To launch the RealWear Explorer application after the completion of the installation check Launch RWexplorer.
  15. Click Finish to complete installation.

Mac RealWear Explorer Installation Instructions

  1. Download the Mac Installer.
  2. Extract the contents of the downloaded zip file.
  3. Run the RealWear Explorer installer that is extracted.
  4. Drag the RealWear Explorer application icon to the Applications folder.
  1. Connect your HMT-1 device to your computer using the supplied USB cable and launch RealWear Explorer on your computer.
  2. Navigate to My Programs > Settings > Wireless Networks. Click the switch to turn Wi-Fi on, select the desired network and enter your network credentials.

 

Approximately every quarter, updates to the firmware are available. These include security patches, bug fixes, and new features.

  1. Power on the headset.
  2. Ensure that there is at least 30% charge before installing an update.
  3. Navigate t My Programs > Wireless Update.
  4. If an update is available, a download button wlll appear. Select Download.
  5. Once the file downloads, select Install Now.
  6. Read the messages and select OK before proceeding with the software update.
  7. The headset will now restart to perform the update.
  8. Repeat the process until no download button appears.
 
 

To install a new version of Hippo Virtual Care onto your HMT-1, you will need to uninstall any version(s) you might have currently installed on the headset.

  1. Navigate to My Programs > Settings > Apps nd Notifications > See all # apps.
  2. Page down until you locate the Hippo application.
  3. Say the application name ad then say, “Uninstall. OK.”

 

RealWear Explorer allows you to install the Hippo Virtual Care APK onto your HMT-1.

  1. Download the Hippo Virtual Care APK to your computer.
  2. Drag-and drop the APK file over the top right corner of the RealWear Explorer to complete the installation process.

If you can’t update your Hippo Virtual Care, or you get an error message, make sure you have the latest version of RealWear Explorer and the HMT-1 Firmware.

You can navigate and interact with your Hippo HMT-1 using your voice. Voice commands display as text in all caps. The following are global commands that work across all applications.

Navigate home will return you to the device home screen.

Navigate back will take you to the previous screen.

My programs navigate you to your programs folder, where you can launch Hippo Virtual Care.

My controls display the controls panel.

Show help will provide information on the commands associated with that particular screen.

 

The HMT Home Screen is the dashboard for the headset and the default screen when you power on the HMT. Voice commands control the Hippo HMT-1 headset. To launch Hippo Virtual Care, say “My Programs,” then say “Hippo Virtual Care.”

 

The quickest way to log into Hippo Virtual Care from your headset is to scan the QR code provided in your welcome packet.

From the Hippo HMT-1 Log in screen, say, “Scan QR code,” and point the camera at the QR code. To enter your PIN say “Numbers” and speak the words displayed beneath each number. These words are dynamically generated to protect your unique PIN.

You can reset your PIN from the Hippo Virtual Care Client Portal.

 

From  My Events, say the title of the event you’d like to join and say “Start Call”.

You can choose whether or not you want the video and microphone turned on before you enter the meeting in the preview window.

From the event details, you can view the participants and notes regarding the event. You can modify an event from the Hippo Virtual Care Client Portal.

 

You can quickly get in touch with a contact directly from their card. State the contact’s name and say, “Call.”

To place a call to multiple individuals, say “Select” followed by each contact’s name (i.e. “Select John Smith, select Amy Jones, etc.). After all the participants have been selected, say, “Start Call.”

 

To invite others during a meeting, say “Participants” to view the participants panel. Saying “Add” will display your contacts list. Select the individuals you would like to invite by saying “Select” followed by each contact’s name. After all the new participants have been selected, say, “Add.”

 

From  My Contacts, you can chat with one or more individuals. State the contact’s name and say, “Chat.” Dictate your message and say “Send.”

To place a call to multiple individuals, say “Select” followed by each contact’s name. After all the participants have been selected, say, “Chat.”

You will see notifications for new events, incoming calls, or chats. The actions you can take vary based on the notification type. State the action you’d like to take, such as “Accept” or “Retry.”

Additional support resources